ICBC Beijing Branch makes every effort to improve the quality and efficiency of cash services during normal epidemic prevention

ICBCBeijingBranchmakeseveryefforttoimprovethequalityandefficiencyofcashservicesduringnormalepidemicpreventionSpringreturnedtotheearthandeverythingrecovered.ICBCBe

ICBC Beijing Branch makes every effort to improve the quality and efficiency of cash services during normal epidemic prevention
Spring returned to the earth and everything recovered.ICBC Beijing Branch quickly adapts to the needs of the normalization prevention and control policy, insists on the prevention and control of epidemic situation and financial services “two hands, two mistakes, two promotion”, pragmatically implements the cash supply and service guarantee during the normalization prevention and control, and fully supports BeijingRegions carried out orderly resumption of production and production, and actively implemented the current social responsibility of big banks.As of the end of the first quarter, a total of 15.8 billion in cash was invested externally, of which 12.2 billion were invoices and 3.6 billion in clean cash.  Scientific planning to ensure the full supply of cash during the critical period of the epidemic, the work of resuming production has been gradually advanced, and the rate of resumption of outlets across the bank has reached 80%.Management requirements, increase daily monitoring and pre-judgment of cash usage at outlets, make a cash transfer plan in advance, co-ordinate the management of the original new bonds and cash notes that meet the requirements of circulation, reasonably arrange the staff on duty and the arrival time, and establish cashThe emergency plan was transferred to make up for meeting the cash requirements of the outlets, and effectively improve the operation capabilities of the outlets during the resumption of production and production.  Based on people’s livelihood, effectively respond to the peak of pension withdrawal. To ensure that elderly customers in the capital area can successfully obtain “safe money”, the ICBC Beijing branch formulated a “one policy, one machine, one policy” work plan to reasonably predict the scale of pension withdrawal, Pay close attention to the management of cash inventory of implements, adjust cash inventory and add and remove cash plans in a timely manner, and improve the cash guarantee rate of implements.For temporary closure of the access cycle function, the operation of the attached line-type all-in-one machine and the passbook machine is arranged to strengthen the monitoring frequency of the platform, especially to strengthen the operation and maintenance of self-service machines during the pension period., Fully guarantee the safety of the use of equipment, effectively remedy the risk of site staff gathering, so that pension customers “have a long-term support, old-time support.”  Emergency management, customer service is in place in time. The professional cash setting department of ICBC Beijing Branch sets up an emergency support team, sets up emergency personnel arrangements and business processing models, communicates with Zhenyuan Escort Center and other relevant departments in advance, coordinates emergency vehicles, and arranges wrong accounts first.Checkout, deal with in time, and return the customer’s wrong account.The self-service channel customer service team personnel use professional business skills and good communication skills to answer the customer’s concern about the return time in detail, eliminate customer fears in time, and effectively improve customer satisfaction.  Prevent risks and rebuild cash security barriers. ICBC Beijing Branch pays close attention to treasury management and sorts out high-risk points in the cash field, including the whole point.Put the sky library, set up a sign board, indicate the date of storage, the number of bundles, the amount and the date of storage, to ensure that the cash is in line with the circulation requirements.The bank is responsible for 50 hospital door-to-door collection points and adopts the “five special” measures: namely, “special car” collection, “special person” disinfection, “special area” code placement, “special position” inventory, “special plane” operation, and the amount reaches 1.USD 1.7 billion has achieved the physical isolation of high-risk cash in hospitals and cash from other channels, truly preventing epidemic prevention and control “not loose”, and financial services “not closing”.